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St. Croix HealthCoronavirus Information

Coronavirus Information

What is COVID-19?

Coronavirus, also known as COVID-19, is caused by a virus called SARS-CoV-2. It is part of the coronavirus family, which include common viruses that cause a variety of diseases from head or chest colds to more severe (but rarer) diseases like severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS).

People can help protect themselves from respiratory illness with everyday preventive actions:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

To keep from spreading respiratory illness to others, you should:

  • Stay home while you are sick.
  • Cover your cough or sneeze with a tissue, throw the tissue in the trash, and wash your hands.
  • Clean and disinfect frequently- touched objects and surfaces.

The CDC is the best place for accurate and up-to-date information:

COVID-19 often has respiratory symptoms that can feel much like a cold, a flu, or pneumonia. Other parts of your body may also be affected by the disease.

  • If at any point you experience shortness of breath or difficulty breathing, please contact the clinic or call 911.
  • Most people with COVID-19 have mild symptoms, but some people can become severely ill.
  • If you have symptoms and can manage them at home, you don’t need to seek health care.
  • St. Croix Health will continue to follow CDC guidelines for isolation for individuals diagnosed with COVID-19 to best serve patients and staff. Patients needing clinical services during their isolation must be scheduled via telehealth or in the Respiratory Illness Clinic. For more urgent situations, patients should go to the Emergency Department.
  • St. Croix Health is still following CDC recommendations for masking, and masks are still required in all our facilities. Thank you for your cooperation.
  • Some people including those with minor or no symptoms may suffer from post-COVID-19 conditions — or “long COVID”.
  • Older adults and people who have certain underlying medical conditions are at increased risk of severe illness from COVID-19.
  • Vaccines against COVID-19 are safe and effective. Vaccines teach our immune system to fight the virus that causes COVID-19.

Visitor Policy Changes:

Effective 5/20/2022

All visitors must be screened for COVID-19 symptoms and always wear a mask when in the facility to visit or accompany any patient.

  • Visitors who are high risk for severe illness from COVID-19, including patients who are older or have underlying medical conditions are strongly discouraged from visiting the healthcare setting.
  • The visiting restrictions do not apply to a parent or legal guardian of a minor or legal guardian for any person.
  • Visitors should stay with the patient as much as possible and should not go to other locations in the facility.
  • Visitors should not be present during aerosol-generating procedures.
  • Visitors will not be allowed for COVID-19 positive, or COVID-19 suspect (PUI) patients unless there are extenuating circumstances.
  • We encourage loved ones to use safer ways of communication with COVID-19 patients. This may include Skype, FaceTime, telephone calls or other options.

Med/Surg and ICU

Patient may designate one visitor at a time, with one switch per day, for the entire stay. In compassionate care situations based upon care team discretion, there may be additional visitors allowed. Examples: end of life situations, patients with impaired cognitive status or communication deficits requiring a support person or advocate.


Two support person(s) may be designated per patient for the entire stay. The support person(s) will be allowed to leave once per day. No one under the age of 18 will be allowed in this area.


Two support person(s) may be designated per patient. The support person(s) may wait in the Surgery Center Lobby. The support person(s) will be allowed to leave the facility and return if needed but, must be available to speak with the surgeon once the surgical procedure is finished.

Emergency Services

One support person may be allowed based on patient need and nursing discretion.

Ambulatory Visits (Clinic, Rehab, DI, Infusion, Outpatient surgery)

One person may be present during an in person visit. In compassionate care situations based upon care team discretion, there may be additional visitors allowed.