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Common Nurse Line Questions

If you are experiencing any of the following, we recommend you visit our emergency department or call 911. These emergencies include:

  • Breathing difficulty of any type
  • Chest pain or pressure
  • Severe infections including cases of sepsis
  • Acute abdominal pain
  • Heavy bleeding
  • High or sustained fevers
  • Loss of consciousness
  • Fractures
  • Motor vehicle crash injuries
  • Head or neck injuries
  • Sudden severe headaches, paralysis, seizure or stroke symptoms
  • Dehydration

For all other conditions, St. Croix Health recommends you call to make an appointment at one of our clinics or through our CroixCares Telehealth Platform.

Resources for Common Questions and Symptoms

Use the resources and links below to answer some common questions that nurses are asked. If you don't find information regarding your specific situation, check the back of your insurance card for a 24/7 nurse line. Most insurances offer this benefit.

Medication Doses

Medication Refills

If you need a medication refill, please contact your pharmacy.


Cough and Cold Symptoms

Over-the-Counter Medications During Pregnancy and Lactation

OB Nurse: After hours pregnancy concerns should call (715) 483-0576. Our OB team will also help with After Hour concerns regarding your newborn up to 2 months of age.

Colonoscopy Prep Documents

All of the different Colonoscopy Prep instructions can be found here. Make sure you are following the specific prep that your provider has recommended.

Surgery Prep Documents

If you are scheduled for surgery and need the information to help you prepare, you can find the documents here.

Other Links:

Poison Control: 1-800-222-1222

Mental Health Emergencies: Dial 988

Battery Ingestion Hotline: 1-800-498-8666