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Your Stay

Arrival Guide

Enter through the main entrance at 235 State Street for all hospital services and procedures. You will then be guided to registration and check in at the surgery desk in the Lloyd Olson Surgery Center.

Surgical Patients

Any scheduled, same-day procedure require a driver to arrive and check in with you at the time of registration. They will need to remain in the facility for the duration of your procedure. If you arrive without a driver, your appointment will be canceled or rescheduled.

Common Questions

What should I bring with me to the hospital?

Your treatment plan and length of stay will determine what items are necessary for you to bring to St. Croix Health. All items or containers brought to the hospital should be clearly marked with your name. Please limit the personal items you bring to the hospital.

Recommended items:

Medical Items:

  • A copy of your Health Care Directives
  • Any test results or forms you were told to bring
  • A list of your medications, the doses, and the times you take them
  • Insurance details

Toiletry Items:

  • Comb and brush
  • Razor and shaving cream (electric razor preferred)
  • Body wash or soap (if you want your own brand)
  • Toothpaste and toothbrush
  • Denture cleanser and denture cup
  • Deodorant

You will be getting dressed in your own clothes when you leave the hospital after surgery

  • Loose-fitting clothing, such as sweats
  • Loose non-slip footwear (such as Velcro shoes)
  • Underwear
  • Cases for glasses, hearing aids, dentures, or contacts

What shouldn’t I bring to the hospital?

Please leave valuables such as cash, jewelry, and credit cards at home. Also, please remove any piercings and rings.

What if I have a concern about my medical care?

It is your right at any time during your hospital stay to discuss your medical care with your physician (or designee). In addition, you may request to speak with a hospital administrator, director, manager, or supervisor to discuss concerns about your treatment plan or hospital care at any time.

Your Room

Feel at Home

Our private suites are designed to help patients feel safe and comfortable. Every effort is made to make your stay, meals, and time here of the highest quality. Plus, you’ll enjoy amenities such as free wireless internet access, cable television, and plenty of room for visiting family and friends.

Free Wireless Internet

We provide free wireless internet access throughout our hospital campus as a convenience to our patients and guests.

Room Service Dining

Our extensive menu has a variety of meal-time options and caters to special diets. Meals are also available for visiting guests.

Your Care Team

Care Conferences

A care conference is a meeting that brings together the patient, the patients’ family, the nurse, and other professionals involved in delivering your care. Any patient or family member can request a care conference. Together we become members of the same health care team completely focused on your healing through compassionate care.

Your Health Care Team

These are the medical professionals with whom you will interact with daily. All staff members of St. Croix Health must wear an ID badge with their name, department, and photo.


Your hospitalist has responsibility for all decisions made that affect your care.

Nurse Manager

The nurse manager oversees the unit’s daily operations and is an excellent resource if you need assistance during your hospital stay.


During your stay in the hospital, nurses provide 24-hour bedside care and assistance. If at any time, for any reason, you have questions, needs, or concerns we encourage you to bring it to your nurse’s attention. They are there to help you and will do everything they can to make you as comfortable as possible.

Social Worker

As part of the medical team, a social worker’s role is supportive, informational, and educational. They can help assess your needs, provides counseling, and will connect you to helpful community and hospital resources preparing you for discharge.


Therapists specialize in various aspects of the body and will be provided as part of your recovery plan. Depending on your condition and the type of therapy that you may need, physical, occupational, speech, respiratory and other types of therapists may be part of your extended health care team.

Hospitality Aide

Assist you with ordering your meals and deliver meals to your room.


Prepare medicine ordered by your provider. They also monitor potential side effects, allergies, and food/drug interactions.

Other Team Members

Depending on your condition you may interact with a wide range of individuals who are dedicated to your health care. Every St. Croix Health staff member you encounter makes a caring contribution to your hospital experience and recovery.

Your Support Person

We believe that you and your support person(s) are important members of your health care team. We hope you take a moment to understand your support person(s) valuable involvement in your care and thank them for being by your side.

Your Safety

A Partnership for Patient Safety

To offer the highest quality of care, we want you to know that your safety is a priority. Patients who are involved in their own care and improvement tend to recover quicker. By working together with your health care team, you can lower your risk of injury and make your stay safer. We encourage you to speak up if you have any concerns about the care that we are providing to you.

Infection Control and Hand Hygiene

“The single best way to control hospital infections is by hand washing.”

Clean hands are key to preventing infection and the spread of disease. At St. Croix Health, we follow hand hygiene recommendations from the Centers for Disease Control (CDC) and Prevention. You and your visitors also play a key role in the prevention of infection and the spread of disease. Remember to wash your hands before and after eating, after using the bathroom, and after sneezing or coughing. Your health care provider, nurse, or any staff caring for you can answer questions about hand washing and other infection control concerns.

Preventing Falls

In a hospital setting, people are at a higher risk for falls. Illness, surgery, and medicines can weaken or affect your balance and judgment. Medical equipment and unfamiliar environments can also make moving around more difficult. We are committed to keeping you safe from injury during your stay.

During your stay we will:

  • Assess you for your risk of falling when you are admitted and as your condition changes.
  • Determine what measures should be taken to try to prevent a fall while you are in the hospital and share this information with other staff involved in your care.
  • Show you how and when to use your call bell and if help is needed.
  • Respond to your calls for assistance in a timely manner.
  • Assist you with getting in and out of bed and using the restroom as needed.
  • Provide you with safe footwear and any recommended equipment (such as a walker or bedside commode) that will make it safer for you to move about.
  • Make sure the call bell and other needed items are within reach before staff leaves you.

We ask you or a loved one to:

  • Tell your nurse if you have a history of falls.
  • Use the call bell and wait for staff to come and help you before attempting to get out of bed.
  • Wear non-skid footwear and use equipment that has been provided for your safety.
  • Make sure the call bell and other needed items are within reach before family or staff leaves your room.

Fire Drills

For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed. The medical center is a fire-resistant building, and the staff is trained in fire protection and evacuation procedures.


All medications you take while in the hospital are prescribed by your provider, dispensed by the hospital pharmacy, and administered by a nurse. Please talk to the hospital pharmacist, nurse, or provider if you have any medication related concerns during your stay


St. Croix Health has security on staff. We ask you not to bring valuable personal items to the hospital. We do not accept responsibility for any missing personal items unless they are stored in safe location by a nurse and are not returned.

Smoking/Tobacco Use Policy

St. Croix Health is committed to a healthy and clean environment and strictly prohibits smoking or tobacco use within the medical center and on all St. Croix Health property.

Call (800) 828-3627 today to receive more information about what to expect during your stay with us.